Privacy Policy
WHO WE ARE
Our website address is: https://www.luxurylodgegroup.com.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
When you submit a contact form or enquiry on our website, we collect the information you provide (such as your name, email address, phone number, and message content) to respond to your enquiry. We retain this information for as long as necessary to provide customer service and for legitimate business purposes.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Analytics and Website Performance
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to this site. We use this information to improve our website and services.
Google Analytics uses cookies and may collect:
Your IP address (anonymised)
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website addresses
Geographic location (country/city level)
Google Analytics data is retained for 26 months. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
For more information on how Google uses data, visit: https://policies.google.com/technologies/partner-sites
Advertising and Marketing
We use online advertising services including Google Ads and Meta (Facebook/Instagram/WhatsApp) to promote our services. These platforms may use cookies and similar technologies to:
Show you relevant advertisements based on your interests
Measure the effectiveness of our advertising campaigns
Build audiences for targeted advertising
Google Ads
When you visit our website, Google may collect data about your visit and use cookies to serve you targeted advertisements across the Google Display Network and Google Search. This may include:
Your IP address
Browser and device information
Pages you visit on our site
Your interactions with our advertisements
You can control the ads you see and opt-out of personalised advertising by visiting Google’s Ads Settings at: https://adssettings.google.com
Google’s advertising policies and privacy information can be found at: https://policies.google.com/technologies/ads
Meta Pixel (Facebook/Instagram/WhatsApp)
We use the Meta Pixel on our website to measure the effectiveness of our advertising and deliver personalised advertisements to you on Facebook and Instagram. The Meta Pixel collects:
Information about your visit to our website
Actions you take on our site (such as form submissions or page views)
Device and browser information
IP address
This data is used to:
Show you relevant advertisements on Meta platforms
Track conversions from our advertisements
Build custom audiences for advertising campaigns
Improve our advertising targeting
You can control how Meta uses your data for advertising by adjusting your settings at: https://www.facebook.com/settings?tab=ads
Meta’s data policy can be found at: https://www.facebook.com/privacy/policy/
Remarketing
We may use remarketing technologies from Google and Meta to show advertisements to people who have previously visited our website. This means that after visiting our site, you may see our advertisements when using other websites, Google Search, Facebook, or Instagram. These advertisements are based on your previous interactions with our website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Contact form submissions and enquiries are retained for up to 3 years for customer service and business purposes, after which they are securely deleted unless we have a legitimate reason to retain them longer (such as ongoing customer relationships or legal obligations).
Google Analytics data is retained for 26 months.
Advertising platform data (Google Ads and Meta Pixel) is processed according to the respective platform’s data retention policies.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under UK data protection law (UK GDPR), you have the following rights:
The right to access your personal data
The right to rectification of inaccurate data
The right to erasure (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing (including direct marketing)
Rights related to automated decision-making and profiling
To exercise any of these rights, please contact us using the details provided below.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service. Data collected through Google Analytics is processed by Google LLC in accordance with their privacy policies. Google may transfer this data internationally, including to the United States.
Data collected through advertising platforms (Google Ads and Meta) is processed by those respective companies in accordance with their privacy policies and may be transferred internationally.
CONTACT INFORMATION
If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:
Luxury Lodge Group
Email: sales@luxurylodgegroup.com
Phone: 01974 209056
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting a notice on our website. The date of the last update will be shown at the bottom of this policy.
Last updated: 12/02/2026
